FAQs-Frequently Asked Questions

Company

We are manufacturers of dental implants and everything that the doctor needs for implantation - All the solutions for a perfect smile! surgical kits, tools, prosthetics for all restoration types, digital dentistry products, and services, biomaterials, composites, types of cement, and more

All the dental implants that appear on the website are under the DIP Implants brand and are manufactured by them DIP Implants provides a life-time warranty for their implants and undertake the responsibility to replace, free of charge, any implant/abutment manufactured by DIP Implants. The terms and conditions of these warranties are set out under the following conditions:

1. DIP Implants do not compensate the professional* or the patient with any additional cost or expenses arising in connection with the failed implant.

2. To receive the benefits of the warranties the professional* must have used surgical and prosthetic components and have performed the implant process according to DIP Implants instructions.

3. Ensure that the patient complies with generally accepted standards of good oral hygiene.

For implants, oral hygiene maintenance examinations twice a year are recommended. DIP Implants is not obliged to supply any benefits under this warranty with respect to any DIP Implants product if the failure was caused by trauma or by the patient claims.To present a demand under this Warranty, you have to send a completed product replacement form accompanied by the failed product and the other components place by the professional within 2 months after the occurrence of the failure.In case of implant failure or fracture, an x-ray of the failed implant before the failure is mandatory.Before submitting the implant and the other parts used in the treatment, ensure that all products are sterilized.If the Client agrees to and abides by the provisions of this warranty, the warranty will remain in effect for a lifetime.However, should the Distributor and his client violate one of theprovisions listed above, the warranty will be void.Application of Warranty:

The warranties give under this Warranty Program are exclusively for the benefit of the treatment provider and not any other person or entity. This Warranty Program applies to GDT Implants and all official distributors.

∗ Professional: dentist, oral surgeon, physician, and dental technicians

DIP Implants Headquarters are located in Beer Sheva, southern Israel. In addition, our partners distribute our products worldwide. Find Your Local Distributor >

DIP Implants is creating a network of global partners for the distribution of innovative dental implants, prosthetics, tools, and accessories.

We are looking for distributors who could help us to enter new territories or expand in existing ones

To become a distributor you have to meetSeveral Conditions >

Orders

We provide free worldwide shipping to over 200 countries & regions.

However, we are not responsible for customs charges. Customs may charge their own fees that are not associated with our shipping cost.

They are their own entity and reserve the right to charge as they see fit.

Read our fullDelivery Policy >

Unfortunately, DIP Implants is unable to advise what customs charges may be applied to international shipments.

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by DIP Implants.

For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

We accept payments by credit cards, PayPal, and ApplePay.

It is the responsibility of the buyer to make sure that the shipping address entered is correct.

We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.

Please contact us immediately at dip.connection@gmail.com if you believe you have provided an incorrect shipping address.

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Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. 

Rest assured we are doing everything in our power to get your order to you as soon as possible! 

Once your order is dispatched, depending on your country or region, the estimated delivery time is:

Standard Shipping | 7-21 Bussines days 

Express Shipping | DHL/UPS | 1-3 Bussines days

Please consider any holidays that might impact delivery times.

Cancellations are only accepted for full-priced items within 60 minutes after an order is placed.
Please, if you have to cancel your order for any reason, reach out to us immediately at dip.connection@gmail.com if you can cancel within the given time frame.
We process orders as quickly as possible, so cancellations are time-sensitive.

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Customer support

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